FAQ

Check-in is possible from 14:00 to 20:00, check-out is by 10:00.

The reception is open from Monday to Friday from 8:00 to 20:00. On weekends and public holidays from 14:00 to 19:00.

If you arrive after reception closing hours, you can take advantage of self check-in. The only requirement is prepayment of your stay online. Before your arrival, we will send you all the necessary information and a PIN for the key box, so you can comfortably settle in even without reception staff present.

Yes, subject to current availability and prior arrangement with reception, we offer early check-in from 12:00 and late check-out until 12:00. The fee for each of these services is 300 Kč.

Yes, we are delighted to welcome families with children. Children under 3 stay free without requiring their own bed or services, and children under 12 receive a 20 % discount on the bed rate. Our family rooms with two separate bedrooms are an ideal choice for families, offering ample space and privacy.

For our youngest guests, we will gladly provide a baby cot free of charge, including a mattress and bedding, as well as a nappy bin in the room. We have one cot available, so we recommend reserving it in advance.

Unfortunately, we do not offer accommodation with pets. Thank you for your understanding.

Our guesthouse features an elevator, providing convenient access to rooms on all floors. Please note, however, that we do not offer fully accessible rooms or accessible accommodation.

Your stay includes breakfast, on-site parking, Wi-Fi access, board games, and complimentary secure bike storage. In your rooms, you can enjoy air conditioning, a Nespresso coffee machine, coffee and tea making facilities, filtered water, and a hairdryer. Families with children can also enjoy an outdoor children’s play area.

The price of your stay does not include a local accommodation tax of 20 Kč per person aged 18 and over / per night, which is payable upon arrival at reception.

Yes, you can manage your reservation online for free via the Alfred app on both computer and mobile phone. Here you can complete online check-in, order additional services, or pay for your entire reservation, thus saving time upon arrival at reception. You can log in using your reservation code, which you will find in your confirmation email.

Breakfast is served daily from 7:00 AM to 10:00 AM

Yes, in the same building as the guesthouse, you’ll find our Restaurant Pasáž, where you can enjoy breakfast, lunch, and dinner. This way, you conveniently have both your accommodation and the restaurant in one place, just a few steps from your room.

Yes, guests staying with us receive a special offer at our Restaurant Pasáž: a 10% discount on all food items, excluding beverages. Simply identify yourself as a guest of Penzion Na Náměstí when paying.

Yes, dinner can be ordered with your stay from September to April. Dinner is served in Restaurant Pasáž. The price is CZK 250 per adult and CZK 200 per child under 12 years of age.

Table reservation is not necessary, however, we highly recommend it, especially during peak season and on weekends. The restaurant can be fully booked during these times, so a reservation will guarantee that a table is ready for you.

Yes, we are happy to accommodate dietary restrictions and food allergies, provided we are informed in advance. We kindly ask that you share your requirements with us when making your reservation, so we can prepare for them promptly.

Always secure the best accommodation rates by booking directly on our website. Beyond our best price, you’ll also discover year-round special offers, promotional stays, and exclusive benefits that are unavailable when booking through other platforms.

You can pay for or guarantee your stay in three ways: online payment, bank transfer, or credit card guarantee. When guaranteeing with a credit card, no advance payment is charged – the card serves only as a guarantee for your reservation, and any cancellation fee will only be charged from it in accordance with our valid cancellation policy.

We typically do not require a deposit upon reservation. The only exceptions are selected peak (TOP) dates, when a deposit payment may be a condition for confirming your reservation. In case of reservation cancellation or no-show, we charge a cancellation fee according to the currently valid cancellation policy.

You can cancel your reservation free of charge up to 7 days before arrival. For cancellations made later or in case of no-show, we charge a cancellation fee of 100% of the stay’s price. Of course, we understand that serious and unforeseen circumstances may arise, therefore, we always assess such situations individually.

Yes, if current availability and booking conditions allow, we’ll gladly help you reschedule your stay for a different date. Typically, changes are subject to our applicable cancellation policy. If the price for the new date is lower than the original booking price, the original price will be maintained. If the new date is more expensive, the price difference will be charged.

Yes, we would be happy to issue an invoice for your company. When making your reservation, we recommend choosing bank transfer as your payment method. This allows us to confirm all necessary billing details and information for the document with you before payment.

Of course. If we have availability for the subsequent period, you can extend your stay even during your current visit. Simply contact our reception, and we’ll be happy to assist you with all the arrangements.

Yes, parking is included with your stay, and as standard, one parking space is provided per room. If you are arriving with multiple vehicles, additional parking spaces can be arranged by prior arrangement and subject to current availability.

The parking lot is located at the rear of the guesthouse building. Upon arrival, please first briefly park in front of the guesthouse near the Invia travel agency, collect your keys, and complete your check-in, if you haven’t already done so online. At reception, along with your keys, you will also receive a chip to open the parking barrier. Then, drive around the building and park in the designated parking area behind the guesthouse. The chip remains with you throughout your stay, allowing you to conveniently exit and re-enter the parking lot.

The guesthouse is located right in the center of Dvůr Králové nad Labem. The bus station is approximately 300 meters away, so you can easily walk to us. The train station is approximately 3 km away; for your journey to the guesthouse, we recommend using local bus transport or a taxi.

Dvůr Králové nad Labem and the surrounding area offer a variety of places to visit – Safari Park Dvůr Králové, Les Království Dam, the Kuks Baroque Complex, the historic town center as well as trips along the Elbe River. You can find more inspiration in the section Tips for trips and the surrounding area.

Safari Park Dvůr Králové is located approximately 1.5 km from Penzion Na Náměstí. You can comfortably reach it in about 18 minutes on foot or 3 minutes by car.

Yes, Dvůr Králové and its surroundings are ideal for cycling and hiking. You can set off along the Elbe River, towards Kuks, to the Les Království Dam, or along one of the many hiking trails in the area. Additionally, for cyclists, we have secure bicycle storage available free of charge at our guesthouse.